Customer Service cum Admin

Job Summary:

We are seeking a dedicated and proactive Customer Service Cum Admin Assistant to join our team. This hybrid role requires an individual who is skilled in providing exceptional customer support while also managing administrative tasks. The successful candidate will serve as a point of contact for customers, ensuring their inquiries and issues are resolved efficiently, while also supporting internal teams with office management, data entry, and general administrative duties.

Key Responsibilities:

Customer Service Duties:

• Act as the first point of contact for client inquiries via phone, email, or in-person.
• Provide accurate product/service information and resolve client complaints or concerns in a timely and professional manner.
• Maintain a positive relationship with clients and ensure satisfaction with services.
• Process client orders, returns, exchanges, and track order's progress.
• Respond to client queries, ensuring follow-up on issues until resolution.
• Maintain detailed records of client interactions in the system, updating status and outcomes.
• Manage client feedback, and escalate complex issues to senior staff when necessary.

Administrative Duties:

• Perform general office duties including filing, photocopying, updating social media and data entry.
• Assist in scheduling meetings, appointments, and coordinating office logistics.
• Maintain and organize office supplies, ensuring stock levels are adequate.
• Manage and process incoming and outgoing correspondence, such as emails, faxes, and postal mail.
• Assist with the preparation of reports, presentations, and documentation as needed.
• Maintain company databases, ensuring accurate and up-to-date records.
• Support internal teams with ad-hoc administrative tasks as needed.

Key Skills & Qualifications:

• Education: High school diploma required; Associate's degree or higher preferred.
• Experience: Proven experience in customer service and administrative support, ideally in a similar role.
• Experience handling customer complaints and resolving issues efficiently.
• Communication: Excellent verbal and written communication skills.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Canva and customer management software.
• Organization: Strong organizational skills with the ability to multitask and prioritize workload effectively.
• Problem-Solving: Ability to resolve customer issues quickly and effectively, often in high-pressure situations.
• Attention to Detail: High level of attention to detail and accuracy in all tasks.

Additional Skills (Preferred):

• Experience in handling social media account.
• Knowledge of basic digital marketing and business.
• Ability to work independently as well as part of a team.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Schedule:

• Fixed shift

Education:

• STM/STPM (Preferred)

Expected Start Date: 11/10/2024