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Training & Quality Assurance Executive ( E-Learning ) (170508)
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Shangri-La Customer Engagement & Process Transformation Kuala Lumpur
Shangri-La's Customer Engagement and Process Transformation Center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide.
Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, learn, and share knowledge.
Growing exponentially, the award-winning Shangri-la CEPT-KL is constantly on the lookout for highly motivated and talented individuals.
We're looking for someone extraordinary. Someone with a meticulous, innovative mind, skilful, and thirsty for knowledge. Is it you, we're looking for?
Job Function:
The role holder is to develop accurate, engaging and professional-looking digital learning products, covering a wide variety of subject areas and regions connected to customer service and hotel reservations.
You will produce high-quality digital learning products, which are in line with industry standards, best practices, and in adherence to our Shangri-la brand/style guidelines and specifications. This requires a high level of creative and technical skill, with a desire to create best-in-class digital learning/motion graphics content in a fast-paced, project-focused environment.
Job Responsibilities:
Develop and/or curate educational content across a variety of formats (incorporating 2D assets, animation, and infographics).
Collaborate with designers to interpret, often complex, instructional design notes and concepts into effective and engaging training products.
Mastery in Articulate 360 and Rise 360 Software are MANDATORY.
Edit and combine voiceover content and other audio-related tasks.
Test solutions in associated platform(s), iterating and re-developing to ensure they are fit for purpose and work as intended.
Effectively communicate with team lead, learning experts and Subject Matter Experts (SMEs) to translate design notes and concepts into high-quality digital learning assets.
Maintain a highly organised approach to work and workflow, including file management and version control.
Maintain motivation to develop personal knowledge and skills in the area of motion graphics for online learning.
Job Requirements:
Bachelor’s degree (or relevant experience) in related discipline
2 years+ of experience of working within a digital/media or graphics role
High level of competence with Adobe Illustrator and Photoshop
Technical knowledge of producing e-learning/motion graphics via industry-standard digital learning authoring tools (Rise 360, Articulate 360, etc.)
Highly creative with a keen eye for design, and ability to work to brand/house styles
Collaborative working style with good interpersonal skills and desire to share knowledge with, and learn from, peers
Comfortable receiving and applying constructive feedback
Comfortable working on rapidly developing platforms: the ability to learn a new technology platform and adapt to ongoing updates/functionality
Good written and oral English, with high level of attention to detail
Having the theoretical and practical understanding of producing educational, transformative, empowering content is a plus.
Knowledge of gamification techniques to make learning interactive and enjoyable.
Expertise in creating innovative and engaging course content that aligns with learning objectives and outcomes.
Employ data and analytics to inform and refine learning experience.
What's in It for You?
Free stay at any of our Hotels globally (one of a kind in the industry)
5-day work week.
Dental Care
Earn an attractive monthly salary.
Discretionary performance-based bonuses and incentives.
Paid Training and career development opportunities.
Socso, EPF, EIS and medical insurance coverage.
Annual Preventive Health Screening.
Annual Leave.
Shangri-La's Customer Engagement and Process Transformation Center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels worldwide.
Powered by people from various backgrounds, the Shangri-la CEPT-KL family is united by the passion to delight, learn, and share knowledge.
Growing exponentially, the award-winning Shangri-la CEPT-KL is constantly on the lookout for highly motivated and talented individuals.
We're looking for someone extraordinary. Someone with a meticulous, innovative mind, skilful, and thirsty for knowledge. Is it you, we're looking for?
Job Function:
The role holder is to develop accurate, engaging and professional-looking digital learning products, covering a wide variety of subject areas and regions connected to customer service and hotel reservations.
You will produce high-quality digital learning products, which are in line with industry standards, best practices, and in adherence to our Shangri-la brand/style guidelines and specifications. This requires a high level of creative and technical skill, with a desire to create best-in-class digital learning/motion graphics content in a fast-paced, project-focused environment.
Job Responsibilities:
Develop and/or curate educational content across a variety of formats (incorporating 2D assets, animation, and infographics).
Collaborate with designers to interpret, often complex, instructional design notes and concepts into effective and engaging training products.
Mastery in Articulate 360 and Rise 360 Software are MANDATORY.
Edit and combine voiceover content and other audio-related tasks.
Test solutions in associated platform(s), iterating and re-developing to ensure they are fit for purpose and work as intended.
Effectively communicate with team lead, learning experts and Subject Matter Experts (SMEs) to translate design notes and concepts into high-quality digital learning assets.
Maintain a highly organised approach to work and workflow, including file management and version control.
Maintain motivation to develop personal knowledge and skills in the area of motion graphics for online learning.
Job Requirements:
Bachelor’s degree (or relevant experience) in related discipline
2 years+ of experience of working within a digital/media or graphics role
High level of competence with Adobe Illustrator and Photoshop
Technical knowledge of producing e-learning/motion graphics via industry-standard digital learning authoring tools (Rise 360, Articulate 360, etc.)
Highly creative with a keen eye for design, and ability to work to brand/house styles
Collaborative working style with good interpersonal skills and desire to share knowledge with, and learn from, peers
Comfortable receiving and applying constructive feedback
Comfortable working on rapidly developing platforms: the ability to learn a new technology platform and adapt to ongoing updates/functionality
Good written and oral English, with high level of attention to detail
Having the theoretical and practical understanding of producing educational, transformative, empowering content is a plus.
Knowledge of gamification techniques to make learning interactive and enjoyable.
Expertise in creating innovative and engaging course content that aligns with learning objectives and outcomes.
Employ data and analytics to inform and refine learning experience.
What's in It for You?
Free stay at any of our Hotels globally (one of a kind in the industry)
5-day work week.
Dental Care
Earn an attractive monthly salary.
Discretionary performance-based bonuses and incentives.
Paid Training and career development opportunities.
Socso, EPF, EIS and medical insurance coverage.
Annual Preventive Health Screening.
Annual Leave.
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