Java Production Support
RM 12,000 - RM 12,000 / Per Mon
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Client: Tech Mahindra
Role: Java Production Support
Work Location: Cyberjaya
Job Type: Permanent with the Client
JOB SCOPE:
- The incumbent is responsible to support all applications in PBTB as per assigned.
- They may need to ensure all the incidents were resolved within the SLA and the system
- availability is in order on the daily basis.
- The person must be able to work in a team environment and be able to communicate
- effectively with other team members.
- The person will also be able to demonstrate problem-solving techniques in a business
- and/or technical environment.
- The person must demonstrate ability to take ownership of tasks assigned to them and
- progress them through to completion.
RESPONSIBILITIES:
- Address PBTB application production issues according to the SLA
- Provide PBTB application support and guidance which may include service packs,
- upgrades and infrastructure
- Maintain appropriate levels of technical and procedural documentation
- Adhere to appropriate departmental procedures and practices (such as auditing
- requirements, control procedures and incident management procedures)
- Work in partnership with other department as required ensuring correct exchange of
- knowledge and successful transition of support PBTB production issue
- Work with BA project team to investigate complex issues, identify and implement
- solutions to re-occurring problems
- Share / spread knowledge throughout the support team and relevant areas, from
- development through to support
- Take a pro-active approach to working with the rest of the interface development team.
- Monitor and record time spent on activities according to the standards applied in the
- organization.
- Report progress to the BAU manager as required.
- Participate in peer reviews of your own and others work as required by the team leader.
- Share knowledge gained with peers.
- Mentor other team member as assigned by the BAU support manager
Job Types: Full-time, Permanent
Pay: Up to RM12,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Experience:
- Production/ Application Support: 4 years (Required)
- Java: 4 years (Required)
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