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Java Production Support

RM 12,000 - RM 12,000 / Per Mon

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Client: Tech Mahindra
Role: Java Production Support
Work Location: Cyberjaya
Job Type: Permanent with the Client

JOB SCOPE:

  • The incumbent is responsible to support all applications in PBTB as per assigned.
  • They may need to ensure all the incidents were resolved within the SLA and the system
  • availability is in order on the daily basis.
  • The person must be able to work in a team environment and be able to communicate
  • effectively with other team members.
  • The person will also be able to demonstrate problem-solving techniques in a business
  • and/or technical environment.
  • The person must demonstrate ability to take ownership of tasks assigned to them and
  • progress them through to completion.

RESPONSIBILITIES:

  • Address PBTB application production issues according to the SLA
  • Provide PBTB application support and guidance which may include service packs,
  • upgrades and infrastructure
  • Maintain appropriate levels of technical and procedural documentation
  • Adhere to appropriate departmental procedures and practices (such as auditing
  • requirements, control procedures and incident management procedures)
  • Work in partnership with other department as required ensuring correct exchange of
  • knowledge and successful transition of support PBTB production issue
  • Work with BA project team to investigate complex issues, identify and implement
  • solutions to re-occurring problems
  • Share / spread knowledge throughout the support team and relevant areas, from
  • development through to support
  • Take a pro-active approach to working with the rest of the interface development team.
  • Monitor and record time spent on activities according to the standards applied in the
  • organization.
  • Report progress to the BAU manager as required.
  • Participate in peer reviews of your own and others work as required by the team leader.
  • Share knowledge gained with peers.
  • Mentor other team member as assigned by the BAU support manager

Job Types: Full-time, Permanent

Pay: Up to RM12,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Production/ Application Support: 4 years (Required)
  • Java: 4 years (Required)