Java Production Support

Job Type: Permanent with the Client

Job Location: Cyberjaya, Malaysia (Onsite)

JOB SCOPE:

The incumbent is responsible to support all applications in PBTB as per assigned.

They may need to ensure all the incidents were resolved within the SLA and the system

availability is in order on the daily basis.

The person must be able to work in a team environment and be able to communicate

effectively with other team members.

The person will also be able to demonstrate problem-solving techniques in a business

and/or technical environment.

The person must demonstrate ability to take ownership of tasks assigned to them and

progress them through to completion.

RESPONSIBILITIES:

Address PBTB application production issues according to the SLA

Provide PBTB application support and guidance which may include service packs,

upgrades and infrastructure

Maintain appropriate levels of technical and procedural documentation

Adhere to appropriate departmental procedures and practices (such as auditing

requirements, control procedures and incident management procedures)

Work in partnership with other department as required ensuring correct exchange of

knowledge and successful transition of support PBTB production issue

Work with BA project team to investigate complex issues, identify and implement

solutions to re-occurring problems

Share / spread knowledge throughout the support team and relevant areas, from

development through to support

Take a pro-active approach to working with the rest of the interface development team.

Monitor and record time spent on activities according to the standards applied in the

organization.

Report progress to the BAU manager as required.

Participate in peer reviews of your own and others work as required by the team leader.

Share knowledge gained with peers.

Mentor other team member as assigned by the BAU support manager

Job Types: Full-time, Permanent

Pay: Up to RM10,000.00 per month

Schedule:

• Day shift
• Monday to Friday