Relationship Manager

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Job Purpose

Assist Head of Department in credit acquisition for corporate loans/ financings to exceed target as well as managing the team members.

Accountabilities

• Credit Acquisition
  
  

Work with Head of Department and lead the Team Members with a focus on originating deals, wallet sizing and cross-selling on existing portfolio, exceeding clients’ expectations and overall growth.

Work within the confines of the Risk Management framework.

• Account Profitability
  
  

Maximize earnings potential and revenue of relationships.

Review and monitor revenue performance.

Multiple products sold to clients.

Managing portfolio’s ECL and ensuring asset quality of the portfolio.

• Client Relationship Management
  
  

Support, identify, solicit and establish a high value client base for the bank

Ultimate ownership of customer relationship and customer interface

Activate opportunities and risk criteria.

Manage proactively a portfolio of corporate accounts by monitoring the status and credit risk of each account.

Internal coordination/liaison with service delivery centers / HQ departments to maximize process efficiency and customer satisfaction.

• Service Management
  
  

Promptness in completing annual reviews, other credit submissions and preparation of Executive Summary, where necessary.

Ensure promptness and quality of credit processing

To present all annual review papers to Group Management Credit Committee.

Monitor overdue accounts and undertake prompt measures to prevent deterioration to NPL.

Provide customer level information to relevant parties within the Bank.

Facilitate the drawdown of facilities.

• Staff Development
  
  

Mentor and coach to the Assistant Relationship Manager(s) (ARM)

Identify training needs and recommend ARM for development training.

When and where necessary, to guide and advise the ARM of their portfolio management

• Compliance to Regulatory and Bank's Policies and Procedures
  
  

To comply with regulatory and Bank’s internal policies and procedures and provide feedback to ensure better efficiency.

Ensure that client instructions are duly effected by applying all standard checks and controls, coordinating with other departments including Operations/Finance/ Compliance.

Accurately assess the risk profile, suitability and appropriateness of clients when marketing products and services by maintaining an accurate and up to date call report.

To manage the application of AML/CFT internal programs and procedures including proper maintenance of records and to report suspicious transactions.

Apply regulatory requirements such as KYC, AML/CFT and procedures at all times

• Additional Responsibilities
  
  

Undertake additional responsibilities e.g. working committees etc. assigned by the immediate superior when required.

Qualifications And Experience

Degree in Finance, Accounting or equivalent.

Experience in auditing will be an added advantage

Candidate with professional credit certification such as PCC, CCE, BCP, Chartered Banker will be an added advantage.

Minimum 5 years of banking experience with majority exposure to corporate banking and credit risk management.