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Customer Service Executive - Simplified Mandarin (Normal Working Hours)

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 4,500 / Per Mon


Original
Simplified
  • Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
  • Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
  • Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
  • Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.
  • Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Distributors or customers and provide guidance if needed.
  • Providing recommendations or upselling products or business solutions that may better suit Distributors’ or customers’ needs.
  • Identify and escalate issues to overseeing supervisor.
  • Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
  • Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.

    You can connect with me directly at [email protected] OR WhatsApp me on +60 17-686 3423 for more details.

  • Work Location: Bangsar South, KL
  • Work Type: WFO
  • Education - SPM holders can also apply, but would need min 1 year of CS experience.
  • Fresh Graduates with 6 months - 1 year of CS experience can also apply (max salary will be RM 3,500)
  • Salary budget: RM3300- RM4500 (Depending upon previous experiences)
  • Working Timings : Mon to Fri (11 AM to 8 PM)

    You can connect with me directly on [email protected] OR WhatsApp me on +60 17-686 3423 for more details.

  • 5 days working (Mon to Fri)
  • 15 days Annual Leave
  • Permanent Position
  • Medical leave
  • Annual leave
  • Rest & relax area.

    You can connect with me directly at [email protected] OR WhatsApp me on +60 17-686 3423 for more details.