Customer Service Executive - Simplified Mandarin (Normal Working Hours)
RM 3,500 - RM 4,500 / Per Mon
Original
Simplified
- Responding or making follow-up calls or emails to customers to learn about and address their needs, complaints, or other issues with products or business.
- Process orders, refunds, forms, and application; including proper documentation according to standard operating procedures.
- Responding efficiently and accurately to Distributors or customers, explaining Company’s policies and procedures together with possible solutions, to help the customers feel supported and valued.
- Building relationship with Distributors or customers and listening to their feedbacks or concerns to improve Distributors and customer retention.
- Equipped with strong knowledge of products, Company’s mobile apps, and intranet to support Distributors or customers and provide guidance if needed.
- Providing recommendations or upselling products or business solutions that may better suit Distributors’ or customers’ needs.
- Identify and escalate issues to overseeing supervisor.
- Understanding and striving to meet or exceed call centre metrics while providing excellent, consistent customer service.
- Regularly updates job knowledge by studying new product descriptions and actively participate in training opportunities.
You can connect with me directly at [email protected] OR WhatsApp me on +60 17-686 3423 for more details.
- Work Location: Bangsar South, KL
- Work Type: WFO
- Education - SPM holders can also apply, but would need min 1 year of CS experience.
- Fresh Graduates with 6 months - 1 year of CS experience can also apply (max salary will be RM 3,500)
- Salary budget: RM3300- RM4500 (Depending upon previous experiences)
- Working Timings : Mon to Fri (11 AM to 8 PM)
You can connect with me directly on [email protected] OR WhatsApp me on +60 17-686 3423 for more details.
- 5 days working (Mon to Fri)
- 15 days Annual Leave
- Permanent Position
- Medical leave
- Annual leave
- Rest & relax area.
You can connect with me directly at [email protected] OR WhatsApp me on +60 17-686 3423 for more details.
Similar Jobs