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Jobs or company...

Mandarin Customer Service - International Airline Industry

Salary undisclosed

Apply on

FastJobs

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

在此职位上，您需要：

  • 负责客户在线咨询答疑，针对客户咨询的需求提供有效解答
  • 与相关部门保持良好的沟通与合作
  • 在客户服务和准确信息方面超越客户的期望
  • 团队合作以实现所需的 KPI 和 SLA元素

入职要求：

  • 必须能够流利地使用普通话, 英语进行交流
  • 必须能 读 &写 中文
  • 学历：SPM, UEC, O-level 或更高
  • 工作时间：24/7 轮班 - 5 天工作
  • 优先考虑有半年或半年以上的客服工作经验，但是也欢迎无工作经验申请

福利待遇：

  • 高于市场标准的有吸引力的薪酬待遇
  • KPI 津贴，交通津贴
  • 14天年假，14天病假，60天住院假期
  • EPF, SOCSO
  • 健康和人寿保险 - Insurance
  • 医疗索赔 - Medical claims
  • 企业优惠 - Corporate Discount

工作地点： Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (靠近LRT或KTM Subang Jaya 站)

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In this position, you'll are required to:

  • Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
  • Maintain good communication and cooperation with relevant departments
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI and SLA elements.

To excel in this role, you'll require:

  • Able to converse fluently using Mandarin and English
  • Able to read & write Traditional Mandarin word
  • Education: SPM, UEC, O-level or; and above
  • Working Hours： 24/7 Rotational Shift - 5 days working
  • Fresh Grads are welcomed to apply

It would be fantastic if you possess:

  • Six months or more of customer service experience

Perks we offer:

  • Attractive remuneration package above market standards.
  • KPI incentives, Transportation allowances
  • 14 days AL; 14 days ML, 60 days Hospitalization leave
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claim
  • Corporate deals

Location: Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor (near LRT or KTM Subang Jaya station)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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