Key Responsibilities:- Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer complaints or concerns, ensuring customer satisfaction.
- Process orders, returns, and exchanges in an efficient manner.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Collaborate with internal teams (e.g., sales, technical support) to resolve customer issues.
- Stay informed about product updates, company policies, and industry trends to provide accurate guidance to customers.
- Follow up with customers to ensure satisfaction and resolve any remaining concerns.
- Ensure compliance with company standards and guidelines in all customer interactions.
- Suggest improvements to enhance customer service processes and the overall customer experience.
As a Customer Service Representative, you will be the first point of contact for our customers. You will handle customer inquiries, resolve issues, and ensure that customers have a positive experience with our products and services. This role requires strong communication skills, attention to detail, and a passion for delivering excellent customer service.
Shift allowancesKPI allowances
