Content Moderator Trainer Lead - Listing & Content, MY Marketplace
Salary undisclosed
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Job Description
- Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments
- Applies a wide range of tools to plan, analyze, and oversee the performance to make sure there are improvements through out onboarding and training processes
- Monitors and evaluates training program’s effectiveness, success and ROI periodically and report or communicate on them
- Create New/ Modified/ Refreshment SOP slides/ training materials to make it easier for Agents, QA and Leads to understand the existing SOP.
- Liaise closely with the different teams and functions to ensure training and knowledge base is up to date and employees are up to speed on changes and updates
- Make a Post Test to measure the understanding of Agents, QA and Leads of the material that the trainer has conveyed
- Deliver New/ Modified/ Refreshment SOP to Agent, QA and Leads
- Make a New/ Modified/ Refreshment SOP Training Report as a reference that Agent, QA and Leads/ Supervisors have understood the material and reported to the Policy Team and/ or Regional Team so that the SOP is immediately valid/onboard.
- Create Post Test and Competency Test as a standardization of new Shopee Video employees so that they can work in accordance with the specified target.
- Conducted SOP Training and Refreshment for agents who experienced a dedicate transfer
- Became an arbitrator for the Safety, Labeling and Ecommerce calibration process so that the right and correct answers are obtained.
- At least 3-5 years experience with policy training
- Experience in developing policies, process documentation, training, communication materials and people management
- Extensive knowledge of analyzing training needs and implementing performance gap analysis
- Impressive communication, presentation, and interpersonal skills
- Proficiency in MS Office or G-Suite including Word, Excel/G-Sheet, and PowerPoint/G-Slide
- Passion for helping agents thrive
- Excellent time management and organizational skills
- Have high discipline, ownership spirit, ability to find an out of the box idea and do new ways to make daily operations more energetic, motivated, and have a sense of entertainment
About Shopee
| Size | More than 5000 |
| Industry | Broadline Retail |
| Location | Singapore |
| Founded | 5 February 2015 |
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