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Jobs or company...

Manager, Channel Management

Salary undisclosed

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About Alliance Bank Malaysia Berhad

Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.

We are currently seeking a high caliber professional to join our Client Services & Channel Management department under Group Transaction Banking division as a Manager, Channel Management.

The Role

A successful candidate in this position will be responsible in assisting & supporting Channel & Project Manager in system developments, enhancements and ad-hoc projects for Transaction Banking Channels.

Job Description

Product Development

  • Identify and manage system developments, enhancements and ad-hoc projects for Cash Management products & services to ensure timely delivery
  • Facilitate required internal & external governance approvals based on the relevant policies & guidelines.
  • Support the implementation of Cash Management products & payments marketing campaigns and initiatives in line with the department’s business and financial objectives.
  • Do market research to understand market and current trend with regards to Cash Management business landscape
  • Prepare product documentation and standard operation procedures for Cash Management products & services to provide guidelines to other business units on the product features.

Channel & Sales Support

  • Demonstrate products & services to customers and other business units and carry out joint calls with Sales Teams when required.
  • Understand up-to-date with the any relevant technology updates and explore feasibility to apply into online banking platform.
  • Understand customer needs and requirement and collate customer feedback on products & services Monitor product performance and utilization to ensure product relevance and benefits.
  • Escalate issues raised by customer or Client Service team to IS to ensure solutions provided are to customer’s satisfaction when required.

Performance Tracking & Reporting

  • To prepare & submit relevant reporting for Regulators (BNM, PayNet,etc) and Management on a timely manner.
  • Ensure all submission adhered to the given deadlines.

Skills

Job Requirements
  • Good problem solving and analytical skills
  • Good communication, written and oral skills
  • Good planner and organization skills to meet objectives and deadlines

Knowledge
  • Good knowledge in banking products, competitor offerings and market needs
  • Good computer knowledge and certain system software

Experience
  • Degree holder in related fields
  • At least 2-4 years of direct experience in managing product development projects in a banking industry
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