Customer Service Support - Team Leader

As a Customer Service Support – Team Leader, you will provide top-notch support to both internal and external stakeholders and customers for all incoming customer ordering and inquiries via various modes. We are looking for a proactive individual with exceptional communication skills to deliver optimum quality of service to our customers, find out their requirements and provide solution in collaboration with the sales team. Knowledge, Skills and Abilities: • Organized and efficient in data entry. • Good communication and problem-solving skills. • Customer-centric. • Able to work as a team player and under tight timelines. • Proficient in MS Office (Word, Excel, Outlook). • Experience in CRM software such as Salesforce.com and call center software are preferred. • Hands-on experience with order management module of Oracle ERP would have an advantage. • Must maintain knowledge of all products, prices, shipment and availability of product, policies, and procedures. • Willingness to learn and take on additional responsibilities to build current skill set and gain knowledge. Experience: • 3-5 years’ relevant experience in a customer service role • Good command of written and spoken English and Mandarin Education: • Diploma certification and above. • Customer Support: o Respond to customer inquiries via phone and email. o Provide accurate information regarding products, services, and policies. o Resolve customer complaints and issues in a timely and efficient manner. o Escalate complex issues to higher-level support when necessary. o Assist customers with placing orders and order enquiry. o Handle returns, exchanges, and product complaints according to company policies. o Ability to plan, prioritize, multi-task and meet deadlines. Attention and accuracy to details are imperative.