Sales Admin cum Customer Service

Job Descriptions • Handle customer service hotline and provide first level of support. • Liaise with clients to process orders, handle inquiries, and provide excellent customer service. • Verify orders, including customers' personal information and payment details. • Support order processing in software system. • Collaborate with the wider team to coordinate events, meetings, and other sales-related activities. • Maintain and update sales and customer records. • Direct feedback from customers to relevant departments. • Contribute to the development and implementation of sales processes and procedures. • Identify opportunities for process improvements and make recommendations to enhance efficiency. • Supporting the sales department with other administrative tasks, if requested. Requirements • At least 1 year(s) of working experience in the related field is required for this position. • Willing to learn and committed to work. • Proficient in MS Office (Excel & Word). • Ability to work independently with minimum supervision. • Customer-oriented with good interpersonal and communication skills