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Customer Service Assistant - Logistics (Mandarin Speaker)

RM 1,800 - RM 2,500 / Per Mon


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  • Attending customers’ enquiries, to meet customer satisfaction.
  • Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.
  • Responsible on the customer enquiries and booking confirmations, with the defined scope for Titimas Logistics Sdn. Bhd.
  • overall responsible on the customer enquiries and booking confirmations, with the defined scope for Titimas Logistics Sdn. Bhd.
  • To assist Marketing Team in preparing the quotation for new customers and continue building up business relationship with them for future business;
  • Checking rates from supplier (Carrier – freight LCL, FCL Conventional, RORO. Air freight / Warehousing / Transport etc);
  • Required to prepare quotation within the same day after received confirmation from CEO;
  • Follow up with customers after quotation have been send out in order to secure the shipment;
  • Closely monitor and follow up shipment status until job complete to avoid any problem arise;
  • To check with the related Government Agency for any Import / Export permit requirement for any new item / commodity - Preparing MITI cost analysis and renewal of MTIB license
  • Update Carrier Own Container (COC) rate list and distribute to other team members on monthly basis;
  • Prepare Costing Sheet and updating quotation in Smart Freight System for each shipment;
  • Check cash term invoice before sending to Accounts Department;
  • Follow up payment from Customers;
  • Monitor the movement stock at JASA KITA WAREHOUSE, coordinate with Import Team on the stock in and out at warehouse and check the Invoice billing from vendor;
  • Perform any other jobs as assign by superior / management when required from time to time.
  • Possess at least Higher, Secondary School, SPM / STPM or Diploma in related field.
  • Minimum 2 years of working customer service/documentations/operations experiences in forwarding.
  • Solid knowledge of FCL and LCL shipping documents, customs clearance, and local transportation. Airfreight experience is a plus.
  • Efficient multitasking with good communications and time management skills.'
  • Fresh graduates in relevant fields are encouraged to apply.
  • Additional leave and holidays
  • Paid time-off
  • Earned wage access (EWA)
  • General outpatient benefits extent to spouse and children
  • Dental/optical care reimbursement
  • Group health and surgery insurance
  • Performance incentives
  • Casual dress code
  • Regular team activities
  • Personal development opportunities
  • Paid training and development
  • EPF & SOCSO