Customer Service Specialist (Mandarin Live Chat)
RM 3,000 - RM 4,500 / Per Mon
Original
Simplified
- Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer satisfaction/retention.
- Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
- Proactively identify, summarize, and verify potential issues through user feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
- Handle unexpected events and tasks assigned by supervisors.
- Working Hours:
- 5 day/week (including weekends), depending on scheduled roster.
- Shift Hours: 11am - 8pm & 15:00pm - 12am (including 1hour break time).
- Ability to speak and write in Mandarin fluently.
- Good at communication, coordination, clear thinking, and flexible problem-solving to quickly clarify user issues.
- Strong sense of responsibility and independence, good emotional management, and strong ability to handle pressure.
- Overtime pay is provided in accordance with the law, and the ability to accept possible overtime/shift changes during event periods.
- Typing speed of at least 40 words per minute.
- Fully work from home.
- Incentives and competitive salary package.
- Fully WFH.
- Medical Benefits.
- Training Allowances.
Similar Jobs