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Customer Service Specialist (Mandarin Live Chat)

RM 3,000 - RM 4,500 / Per Mon


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  • Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer satisfaction/retention.
  • Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.
  • Proactively identify, summarize, and verify potential issues through user feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.
  • Handle unexpected events and tasks assigned by supervisors.
  • Working Hours:
  • 5 day/week (including weekends), depending on scheduled roster.
  • Shift Hours: 11am - 8pm & 15:00pm - 12am (including 1hour break time).
  • Ability to speak and write in Mandarin fluently.
  • Good at communication, coordination, clear thinking, and flexible problem-solving to quickly clarify user issues.
  • Strong sense of responsibility and independence, good emotional management, and strong ability to handle pressure.
  • Overtime pay is provided in accordance with the law, and the ability to accept possible overtime/shift changes during event periods.
  • Typing speed of at least 40 words per minute.
  • Fully work from home.
  • Incentives and competitive salary package.
  • Fully WFH.
  • Medical Benefits.
  • Training Allowances.