Epicareer Might not Working Properly
Learn More

Customer Service (Mandarin Speaker)

RM 3,000 - RM 5,000 / Per Mon


Original
Simplified
  • Support customers to place online orders with the client.
  • Provide timely support to customers through available communication channels (inbound phone calls and email).
  • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
  • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
  • Identify and escalate priority issues through appropriate channels as and when necessary.
  • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
  • Maintains and improves quality of service by sharing suggestions and recommendations.
  • Keeps job knowledge and skills up to date by attending training and continuously learning.
  • Meets all key performance indicators set by the company and client.
  • Adheres to the policies and procedures set by the company and client.
  • Must be able to speak, read and write in English, and Mandarin.
  • Able to work on rotational shift/ night shift.
  • Fresh graduates are welcome with any field of study.
  • Candidates with little to no prior work experience are encouraged to apply.
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.
  • Able to receive continuous feedback and work in a fast-paced working environment.
  • KWSP and SOCSO.
  • Annual leave and sick leave.
  • Medical & Insurance Coverage.
  • Career Progression opportunities - you maybe able to get promotion easily.