Operation Officer (Workshop)
RM 1,800 - RM 2,500 / Per Mon
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Job Requirement
- Diploma in any course / fresh graduates are welcome to apply
- Availability to work in shift
- Highly discipline and responsible.
- Possess good communication, multi-task, interpersonal skills, problem solving skills and team player.
Job Description
- To handle all types of services request and inquiries from customer.
- To escalate, follow up and update the service request such EDD and resolution of vehicle repair to customer within the SLA.
- Support team for preparing BTS quotation and follow up.
- As contact point for vehicle breakdown - to coordinate and arrange team to attend the breakdwon and towing.
- Support team for BTS ticket escalation - to escalate the request to relevant team for further action, to support for quotation, follow up for approval and case closure via system.
- Daily performance report and monthly performance report.
- Collecting and analyzing customer feedback for service and quality improvement.
- To support the fleet admin operation to handle Roadtax, Puspakom and Insurance validity whenever is required.
ALLOWANCE PROVIDED : RM 250 per month
Job Type: Full-time
Pay: RM1,800.00 - RM2,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Early shift
- Rotational shift
Supplemental Pay:
- Attendance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Customer support: 1 year (Preferred)
Language:
- Bahasa (Preferred)
- English (Preferred)
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