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Operation Officer (Workshop)

RM 1,800 - RM 2,500 / Per Mon

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Job Requirement

  • Diploma in any course / fresh graduates are welcome to apply
  • Availability to work in shift
  • Highly discipline and responsible.
  • Possess good communication, multi-task, interpersonal skills, problem solving skills and team player.

Job Description

  • To handle all types of services request and inquiries from customer.
  • To escalate, follow up and update the service request such EDD and resolution of vehicle repair to customer within the SLA.
  • Support team for preparing BTS quotation and follow up.
  • As contact point for vehicle breakdown - to coordinate and arrange team to attend the breakdwon and towing.
  • Support team for BTS ticket escalation - to escalate the request to relevant team for further action, to support for quotation, follow up for approval and case closure via system.
  • Daily performance report and monthly performance report.
  • Collecting and analyzing customer feedback for service and quality improvement.
  • To support the fleet admin operation to handle Roadtax, Puspakom and Insurance validity whenever is required.

ALLOWANCE PROVIDED : RM 250 per month

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Early shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • Bahasa (Preferred)
  • English (Preferred)