Customer Service (Mandarin Speaker) - Fresh graduate

Client Background: MNC

Location: Wisma UOA Damansara II

Tenure: Permanent

Remuneration: 13 Month Salary

Responsibilities:

• Handle inbound and outbound calls to customers and internal/ external stakeholders.
• On behalf of ICF, make decisions concerning adjudication of claims under the terms and conditions, client expectations, and service level expectations.
• Engage with customers to:
• Provide timely and accurate updates and resolutions.
• Follow up on additional information where required without delay.
• Provide outcomes on the adjudication process.
• Handle communications with stakeholders in line with agreed procedures and guides for conversations.
• Deliver outcomes and decisions that are cost-effective, timely & meet customer needs in line with program requirements
• Register required information from the contact in ICF’s IT systems, as required by procedures.
• Identify and take responsibility for escalating issues when the outcome is dependent or outside of authority limits set.

Requirements: -

• Degree in Any background
• PC proficiency
• Demonstrates passion and desire to delight customers. Able to build rapport, engage people, and genuinely interact with customers.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,800.00 per month

Application Question(s):

• Are you available to start immediately? (Must answer)
• How much is your expected salary? (Must answer)

Language:

• Mandarin (Required)