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Jobs or company...
A

Customer Service Executive (Shift)

RM 2,500 - RM 3,200 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Customer Service Executive (Shift)

Agensi Pekerjaan AKN Sdn Bhd

Kuala Lumpur

MYR 2,500 - MYR 3,200

Job Highlights

  • Excellent Benefits
  • Yearly Increment
  • KPI + OT

Job Description

Responsibilities

  • Act as the representative for a world-class smart security company, and gain working knowledge of security operations and procedures.
  • Handle all Incoming/Outgoing calls effectively in Bahasa Malaysia and English.
  • Deliver professional service via phone, email and fax and providing one stop service in a consistent and professional level.
  • Monitor and respond to the alarm signals of client’s world-class smart home security system, within service level targets (SLT).
  • Provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
  • Assign out relevant questions and jobs requested by customer to other respective departments for further action.
  • Be a team player and maintain professional composure when dealing with security issues.
  • Based on customer feedback, identify problem trends and highlight to Superior for further discussion, service enhancement and resolution of problems.
  • Highlight non-SOP compliance incidents to Team Leaders for corrective and preventive actions.

Requirements

  • Must be able to work in rotational shifts.
  • Must be able to work in Jalan Chan Sow Lin, KL.
  • Candidate must possess at least SPM qualifications.
  • Good command of English.
  • Required languages: Bahasa Malaysia and English.
  • Able to work with minimal supervision, result-oriented and positive-minded with exceptional professionalism.
  • Possess good analytical skills and adaptable to changes.

Benefits

  • Excellent Benefits. Includes Medical Coverage for Immediate Family as well as Parking Allowance.
  • Shift allowance is provided.
  • KPI + OT.
  • Yearly increment.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,200.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Attendance bonus
  • Overtime pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Required)

Language:

  • English (Required)
  • Bahasa Malaysia (Required)
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