Customer Support Executive

Exciting Opportunity: Customer Service Executive, Immediate Hiring!

What We Offer:

Basic Salary: RM 1,900- RM 2,100 per month

KPI & Attendance Allowance: Up to RM400

Night Shift Allowance: Up to RM300

Total Salary Range: RM2,600.00 – RM 2,800.00 per month

Location: Bandar Medini, Iskandar Puteri, Nusajaya

• (FREE shuttle bus service provided – Skudai, Tampoi, Larkin Sentral, Bukit Indah, Taman Universiti, Gelang Patah, Nusa Height, City Square)

Job Scope:

• Delivering excellent customer service to customers via inbound/outbound calls, live chat & email;
• Taking ownership to solve challenges faced by customers and clients' partners;
• Assist and resolve customers' inquiries with general concerns related to company's products/services

Working Hours:

Shifts: Monday to Sunday (morning, afternoon, and night shifts)

Schedule: 6 working days with 1 days off (based on shifts)

Daily Hours: 9 hours per day (8 working hours + 1-hour break)

Earliest Shift: Starts at 7 AM

Latest Shift: Ends at 3 AM

Requirements:

• Possessed and passed SPM with at least minimum credits for BM and Sejarah;
• Fresh graduate/ SPM leavers are encouraged to apply;
• No experience need; full training provided;
• Candidates with previous call centre background will be an added advantage;
• Excellent command of English both spoken and written.

Job Types: Full-time, Fresh graduate

Pay: RM2,600.00 - RM2,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Evening shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay