Partner Support Agent
RM 1,800 - RM 2,000 / month
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(What is this role all about? What are the expectations of the applicant?)
- Answer incoming calls in a timely manner from client / business partners.
- Resolving clients challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).
- Beyond First Call Resolution cases, escalate them to technical level 2 or back-end support level 2 via email and/or escalation system, and follow up thereafter until closure.
- Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA).
- Attending to cases escalated by stakeholders through web portal and resolve them within SLA.
- Log case in tool provided by client on calls and email attended to track productivities.
- A competitive salary with performance-related pay and allowances.
- A bright, modern, and exciting place to work with excellent facilities.
- Great work culture and supportive colleagues.
- Career growth opportunities.
- Annual reward and recognition events.
- Medical benefits.
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