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Partner Support Agent

RM 1,800 - RM 2,000 / month


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(What is this role all about? What are the expectations of the applicant?)

  • Answer incoming calls in a timely manner from client / business partners.
  • Resolving clients challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).
  • Beyond First Call Resolution cases, escalate them to technical level 2 or back-end support level 2 via email and/or escalation system, and follow up thereafter until closure.
  • Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA).
  • Attending to cases escalated by stakeholders through web portal and resolve them within SLA.
  • Log case in tool provided by client on calls and email attended to track productivities.
  • A competitive salary with performance-related pay and allowances.
  • A bright, modern, and exciting place to work with excellent facilities.
  • Great work culture and supportive colleagues.
  • Career growth opportunities.
  • Annual reward and recognition events.
  • Medical benefits.