Epicareer Might not Working Properly
Learn More

CUSTOMER SERVICE SUPPORT - FRESH GRADUATE -

  • Full Time, onsite
  • SRG Asia Pacific Sdn Bhd
  • Kuala Lumpur Kuala Lumpur Map, Malaysia
Salary undisclosed

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

Job Title: Customer Service Support (Fresh Graduate)

Role Overview: Are you a recent graduate with a passion for helping people and a knack for problem-solving? Join our team as a Customer Service Support Representative and kick-start your career in a dynamic and supportive environment. You’ll be the friendly voice assisting our customers, addressing their needs, and ensuring an exceptional service experience.

Key Responsibilities:

  • Assist Customers: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently.
  • Provide Support: Guide customers through our products and services, offering solutions to their questions and concerns.
  • Process Orders: Accurately handle and process customer orders, returns, and exchanges in a timely manner.
  • Maintain Records: Document customer interactions and feedback in our systems, ensuring all information is up-to-date and accurate.
  • Resolve Issues: Address customer complaints and issues with empathy and professionalism, aiming for first-contact resolution.
  • Collaborate: Work closely with other team members and departments to ensure seamless service and escalate issues as needed.

What We’re Looking For:

  • Recent Graduate: Bachelor’s degree in any field or equivalent qualification.
  • Strong Communication Skills: Excellent verbal and written communication abilities with a friendly and professional demeanor.
  • Customer-Centric Attitude: Genuine interest in providing exceptional customer service and support.
  • Problem-Solving Skills: Ability to think critically and resolve issues efficiently.
  • Tech-Savvy: Comfort with using customer service software and tools.
  • Team Player: Collaborative approach with a willingness to learn and adapt.

Benefits:

  • Career Growth: Opportunities for advancement and professional development within the company.
  • Training: Comprehensive training program to equip you with the skills and knowledge needed for success.
  • Supportive Environment: Work in a positive and encouraging atmosphere with access to ongoing support from experienced colleagues.
  • Networking: Build connections and gain valuable experience in the customer service field.
  • Flexible Hours: Enjoy flexible working hours and options for shifts that suit your lifestyle.

How to Apply: Ready to start your career in customer service? Apply now and join our team as a Customer Service Support Representative. We look forward to helping you grow and succeed!