Sales Associate (Kuantan)

A) Job Description

Act as a brand ambassador and find integrated solutions for the customer’s needs. Sell company products and solutions to best meet the customer’s needs and company interests.

B) Key Responsibilities

Create business opportunities:

· Actively translate market trends into business opportunities for own sales area

· Analyze sales area data to derive business opportunities jointly with sales management and put into action (i.e. define customer attack list)

· Make sure that 100% potential customers are contacted regularly at least once a year

Acquire new customers:

· Identify customer needs and create solutions/offers to meet customer expectations applying company sales tools and methods

· Take new innovations and offers from company to develop customer portfolio

· Consult the customer and offer options on possible solutions based on company’s product & business solutions’ portfolio

· Deliver fast and accurate information, including prompt responses to customer enquiries

Maintain partnership:

· Know the customer: acquire and record relevant information and maintain an effective database both for retail and fleet customers

· Track, maintain and update own and company generated leads, contacts and opportunities

· Regularly identify customer needs and offer integrated and customized solutions along value chain

· Be visible to the customer: plan and organize sales activities including regular customer visits to build sustainable rapport

Build company brand image and reputation:

· Be a company brand ambassador every day

Know Company Product Portfolio:

· Build technical expertise on company product portfolio

· Build expertise on company sales and after sales solutions including other services

Steer sales:

· Achieve agreed sales targets

· Steer sales business in terms of profitability by using company option package portfolio

· Regular reporting on sales activities to the sales management

Sell company products & solutions:

· Develop proposal, negotiate, prepare and present sales contract to the customer - to find the best integrated solution for the customer closely cooperate with After Sales and other relevant departments

· Create the offer, sales order within the system

· Monitor all orders and follow up production and delivery times with factory/bodybuilders to solve questions/problems that may arise and report any delays to the customer as early as possible

· Ensure that all relevant technical, product, legal and promotional information is obtained, understood and communicated to customer

· Hand over the sold vehicles (walk around) if required assisted by technical experts from the workshop and be the “one face to the customer” (lead the customer)

· Act as a contact person to the customer in case of immediate concerns and complaints

· Follow-up sales feedback and if applicable ProfiDrive training process to increase customer satisfaction incl. support of customer complaint management process

International Vehicle Return Process:

Lead customer through vehicle return process from taking in vehicle to final invoicing

General:

Comply with good health and safety practice, all statutory requirements, code of conduct, company policies and standards

Additional product specific responsibilities:

· Truck : Retail and Fleet

· Bus: tender management

·

C) Authorities

· Issue quotation

· Work with bodybuilding

· Price offering within the agreed limit

· Coordinating on Vehicle Inspection, Permits and other related processes

D) Key Performance Indicators

· Sales volume (units & MYR)

· Market Share

· Order intake

· CXi (Sales Satisfaction Index)

· Penetration R&M

· Acquisition of new customers

· Conversion rates (Sales Funnel)

E) Required Profile

Education:

· Minimum Diploma or its equivalent in the Business Administration, Commerce, Marketing or related field

Experience:

· 3 years of experience in selling vehicles or capital equipment, preferably in automotive/commercial vehicles industry

F) Competencies and Skills

Technical Competencies/Skills:

· Brands & Products (incl. Solutions)

· Customer oriented vehicle configuration

· Sales methods

· Market analysis & development

· Sales Processes

· Work environment* including compliance & corporate security (Rules, regulations and company Standards

Personal & Interpersonal Competencies/Skills:

· Build and maintain customer relationships

· Professional manner and communication in customer contact

· Professional sales talks (incl. sales advantages argumentation, ability to negotiate, ability to consult customer)

· Can-Do mentality

· Target- and result-oriented working style

· Team and collaboration skills incl. conflict management

· Structured and effective working methods to develop market (incl. time management, working autonomously, organization and planning)

Other competencies/skills/requirements:

· Application of sales IT systems (i.e. Salesforce SAP ESA CRM)

· PC fluent (MS-Office)

· Fluent local language skills required (English and Bahasa Malaysia)

· Full driving license for commercial vehicles

Note: The above duties and responsibilities are subject to change in accordance with the business needs.

Job Type: Full-time

Pay: RM3,500.00 - RM4,100.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus