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We are seeking a highly skilled and dedicated Network Operations Center (NOC) Operator to join our team. As a NOC Operator, you will play a critical role in monitoring, troubleshooting, and maintaining our network infrastructure 24/7. You will be responsible for ensuring optimal network performance, responding to incidents, and proactively identifying potential issues.
Key Responsibilities:
1. Network Monitoring:
- Continuously monitor network performance metrics, including bandwidth utilization, latency, and error rates.
- Utilize network monitoring tools to identify and diagnose network issues.
- Proactively identify and resolve potential network problems before they impact service delivery.
2. Incident Response:
- Respond to network incidents promptly and efficiently, following established procedures.
- Troubleshoot network issues, including hardware, software, and configuration problems.
- Escalate critical issues to higher-level support teams as needed.
3. Network Configuration:
- Configure network devices, such as routers, switches, and firewalls, to meet business requirements.
- Implement network changes in a controlled and documented manner.
4. Documentation:
- Maintain accurate and up-to-date documentation of network configurations, procedures, and incident reports.
Qualifications and Skills:
- Diploma in IT or Bachelor of IT or equivalent
- Strong understanding of networking protocols (TCP/IP, OSI model)
- Experience with network devices (routers, switches, firewalls)
- Proficiency in network monitoring tools such as PRTG.
- Excellent troubleshooting and problem-solving skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to work in a 24/7 shift-based environment
- CCNA or equivalent certification (preferred)
- Must be able to speak, write and read English, Bahasa and Chinese
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Regular team activities
- Company trips
- Medical insurance
- Open culture
- Personal development opportunities
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