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End User Computing Engineer

RM 4,000 - RM 4,999 / Per Mon

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This role will be responsible for maintaining and enhancing the end-user experience across various devices, applications, and systems, including the latest Windows 11 and Gen AI-powered tools such as Co-Pilot PC. The ideal candidate will have experience working remotely within a global team, with a proven ability to manage and troubleshoot issues effectively across time zones. Requirements:- - A diploma or degree in Computer Studies or Information Technology. - Minimum of 3 years of helpdesk support and experience in running IT projects. Fresh graduates with relevant skill sets may be considered. - Its preferable if the candidate is able to converse in Mandarin. - Strong customer service, communication and collaboration skills. - Thorough understanding of Windows 10 & 11 OS, Active Directory, Office 365, Teams, SharePoint Online, OneDrive, and file and print infrastructure. - Working knowledge of LAN/WAN infra and iOS & Android devices. - Experience with office productivity, Unified Endpoint solutions, or service management tools preferred. - Familiarity with modern security practices, including BitLocker encryption, endpoint protection, and data compliance policies. - Experience with ITSM tools (e.g., ServiceNow, Jira) for managing incidents and service requests.