Public Relations & Customer Service - Clerk

Job Requirements

• School leaver (SPM/STPM) and fresh graduate - Certificate/Diploma/Bachelor graduates in Customer Service, Mass Communication, Public Relation, Hospitality & Tourism, Marketing and Business program will be considered.
• The ideal candidate must be physically presentable with high-confident appearance, sociable and fun-loving character.
• Good interpersonal communication, especially in Bahasa Malaysia and English (Spoken and written).
• IT-savvy and familiar with Microsoft Office (Word, Excel, PowerPoint).
• Team player and eager to learn new things in the shopping centre industry.
• Able to work on shifts and on public holidays.

Primary Responsibilities

• Deal directly with customers either face-to-face, telephone or electronic channels.
• Constantly updated and equipped with crucial information to address enquiries promptly (e.g., directory, campaigns, procedures, loaned items).
• Manage loaned items to customers by maintaining its record, hygiene, and workability (e.g., wheelchairs, power scooters, strollers).
• Manage customer-related campaign and programmes (e.g., games/redemptions).
• Record and process enquiries, feedback, complaints, applications and requests via established forms, databases, and systems.
• Re-direct all enquiries or issues to the person-in-charge or department and follow up on behalf of the customers for closure.
• Perform customer verification and keep records of customer details, interactions, transactions, and actions taken for future reference.
• Perform rotational walkabouts in the healthcare to observe and collect information as well as to provide mobile guest services to customers.
• Liaise with Safety personnel and ensure the first-aid boxes at Customer Service Counters are valid and available in needs.
• Manage marketing inventory and perform stock-take exercise to ensure the inventory database is updated and reliable for reference.
• Prepare routine or ad hoc reports and provide administrative assistance to the Marketing team.
• Support corporate communication and public relations efforts
• Assist in developing and executing corporate communication strategies
• Help manage relationships with stakeholders, including investors, customers, and partners
• Contribute to crisis communication and reputation management

Job Types: Contract, Internship

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)
• Public Relation: 1 year (Preferred)

Language:

• English (Preferred)
• Bahasa Malaysia (Preferred)

License/Certification:

• Car (Preferred)

Willingness to travel:

• 25% (Preferred)