Technology Lead

About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next. Short Description: Responsibility: • Infrastructure Management: Operate and maintain the Local Digital Infrastructure optimally. This includes regular maintenance of all main and peripheral equipment used for our services to ensure high availability for customers. • Customer Communication: Ensure prompt updates to customers on circuit status, adhering to templates and using pre-defined messages from the ticketing system. • Troubleshooting: Perform advanced troubleshooting using the Network Management System, ensuring cases are escalated appropriately according to guidelines. • Team Collaboration: Work closely with different resolver teams to ensure service restoration in the shortest possible time. Assist the shift lead in daily operational matters for smooth team operations. • Incident Management: Manage CRISIS/Major Incidents by working with internal/external teams on circuit restoration. Assist in prioritizing customer circuits and coordinating circuit restoration with all resolver groups during a major incident. • Change Notification: Update management on the restoration status (both Domestic & International) through Change Notifications. • Outage Management: Manage Planned Outage activities. • Major Incident Support: Support Major Incident Management in producing summaries of fault nature, problems, and actions taken for prolonged outage incidents based on severity levels and incident priority. • Continuous Improvement: Continuously seek new ways to improve the technical grade of service for our customers and enhance customer satisfaction. This includes reviewing customer network configurations to enhance network reliability. Minimum Qualification • Minimum qualification of IT Diploma in Electronics, Telecommunication or Computer Science / Degree in Electronics, Telecommunication or Computer Science. CCNA / CCNP / CCIE Certified Experience and Skill Requirements • Experience: Several years of experience in telecommunications, specifically in network design, implementation, and maintenance. • Technical Skills: Possesses a solid working knowledge of various transmission technologies, including but not limited to Ethernet over SDH (EoSDH), Dense Wavelength Division Multiplexing (DWDM), Synchronous Optical Networking/Synchronous Digital Hierarchy (SONET/SDH), and Optical Transport Network (OTN). Hands on experience with WAN and LAN. • Certifications: Certifications like CCNA, CCNP, or others related to network engineering can be beneficial. • Problem-Solving Skills: Ability to troubleshoot and resolve network issues efficiently. • Communication Skills: Ability to communicate technical information effectively to a non-technical audience. • Teamwork: Ability to work effectively in a team and coordinate with other departments. • Knowledge of Industry Standards: Familiarity with industry standards and regulations. • Continuous Learning: Willingness to stay updated with the latest advancements in technology. At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email [email protected] or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. “All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.”