TCM Clinic Assistant

Welcome patients warmly and professionally. Manage front desk operations with schedule appointments efficiently, coordinating with patients and practitioners. Confirm appointment details with patients. Address patient inquiries promptly and accurately. Direct calls to the appropriate department or individual as needed. Keep accurate patient records in our electronic medical records (EMR) system. Ensure patient information is up-to-date and correctly entered. Handle patient’s payments, including cash and credit card transactions. Ensure proper storage and handling of all clinic supplies. Assist patients with product recommendations based on practitioner guidance. Answer patient questions regarding TCM products and services. Maintain a clean and welcoming environment for patients in the waiting area. 1. Manage clinic calendar, scheduling appointments for practitioners and ensuring smooth workflow. 2. Perform basic administrative tasks like photocopying, filing, and data entry.