Sales Consultant

Company :

Sales Funnel Management

· Generate and capture as many leads as possible in the funnel (volume).

· Convert leads along the funnel to achieve sales targets (efficiency).

· Capture accurate customer information (transparency).

· Maintain all records systematically for effective use of the Sales Funnel system and report daily to sales supervisor/Branch Manager or any other person to whom you are assigned.

· Retain and update customer information to ensure customer loyalty and support all CRM initiatives.

· Ask for referrals for other prospects.

· Log all prospective buyers including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locator etc and other methods recommended by the Sales Supervisor and Branch Manager.

· Ensure records and systems are maintained and updated as required.

· Ensure follow-up on any aspect of selling, e.g. post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc) and customer satisfaction surveys.

Sales Process

· Adherence to the 6-step Sales Process (attached).

· Ensuring vehicle is properly prepared for delivery.

· Following up on delivery to ensure customers satisfaction.

· Exercise proper collections on payment and ensure its compliance.

· Adhere to all relevant government legislations and regulations governing the motor trade.

· Attend sales training when nominated by Company.

Sales Planning

· Understand how to penetrate competitor’s market.

· Collaborate with Sales Supervisor or Branch Manager on pricing and discounts in order to maximize returns on sales.

· Familiarize with every aspect of our range of vehicles / product in order to answer relative questions correctly and keep up-to-date.

· Fully conversant with Company sales policies and with Company sales and servicing policies.

· Carry out existing laid down company policies.

· Display highest integrity, to exercise initiative, judgment and tact and to conduct you at all times to the complete satisfaction of the Company.

· Engage in company business only. Not allowed to trade on personal interest.

· Quickly and efficiently attend to customers and address complaints that may arise from time to time.

· Perform showroom duty on a specified day according to the roster. To ensure the tidiness and cleanliness of the showroom and the vehicles of the day or otherwise inform of your duty.