Customer Service Representative
- Handle customer inquiries through phone, email, and live chat in a professional and courteous manner.
- Provide accurate information about products, services, and company policies.
- Assist customers with order placement, tracking, returns, and resolving complaints, ensuring prompt and positive resolutions.
- Maintain a high level of product knowledge to effectively address customer questions and concerns.
- Collaborate with other departments, such as sales, marketing, logistics, and team members, to ensure seamless and satisfying customer experiences.
- Keep accurate and detailed records of all customer interactions and transactions.
- Handle multiple tasks efficiently while maintaining a high level of accuracy.
- Continuously seek opportunities to enhance the customer experience by suggesting and implementing process improvements.
Are you a motivated individual with a friendly personality? Do you enjoy helping others and resolving customer inquiries efficiently? We are looking for a passionate Customer Service Representative to join our team and deliver exceptional support to our valued customers. Requirements: What We Offer:
- Competitive salary
- EPF, SOCSO
- Bonuses
- Opportunities for career growth and advancement
- Friendly and supportive work environment