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Customer Service Representative

RM 1,800 - RM 2,000 / Per Mon


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  • Handle customer inquiries through phone, email, and live chat in a professional and courteous manner.
  • Provide accurate information about products, services, and company policies.
  • Assist customers with order placement, tracking, returns, and resolving complaints, ensuring prompt and positive resolutions.
  • Maintain a high level of product knowledge to effectively address customer questions and concerns.
  • Collaborate with other departments, such as sales, marketing, logistics, and team members, to ensure seamless and satisfying customer experiences.
  • Keep accurate and detailed records of all customer interactions and transactions.
  • Handle multiple tasks efficiently while maintaining a high level of accuracy.
  • Continuously seek opportunities to enhance the customer experience by suggesting and implementing process improvements.

Are you a motivated individual with a friendly personality? Do you enjoy helping others and resolving customer inquiries efficiently? We are looking for a passionate Customer Service Representative to join our team and deliver exceptional support to our valued customers.

Requirements:

  • Minimum SPM or higher.
  • Fluent in English and Bahasa Malaysia, with excellent verbal and written communication skills.
  • Previous experience in customer service, online sales, or a related field is preferred.
  • Strong problem-solving abilities, attention to detail, and proficiency in computer applications.
  • Ability to work evenings, weekends, and public holidays when required.
  • Positive attitude, friendly demeanor, and a genuine desire to help others.

    What We Offer:

    • Competitive salary and benefits (Bonus, allowance, etc)
    • Comprehensive training and opportunities for career development.
    • A supportive and collaborative work environment.

  • Competitive salary
  • EPF, SOCSO
  • Bonuses
  • Opportunities for career growth and advancement
  • Friendly and supportive work environment