Assistant Floor Manager

Job Description – Asst Floor Manager Job Purpose: Directly involved in the day-to-day restaurant operations focusing on manpower, customer service, and product quality. Performance Requirements: • Ensure every customer feels valued. • Manage, control, discipline, coordinate, and motivate staff. • Demonstrate strong time management and organizational skills. • Proactively plan for efficient operations. • Effectively manage sales. Job Responsibilities: • Respond to customer comments and criticism constructively, aiming to build customer relations. • Educate and empower staff to handle customer interactions positively. • Meet and greet customers, manage table reservations. • Advise customers on menu and drinks selections. • Actively seek and review customer feedback on food quality, service, and satisfaction; take appropriate action. • Coordinate restaurant operations during shifts. • Train and motivate staff; ensure adherence to company policies and standards. • Manage staff, provide feedback, and address performance issues. • Prepare end-of-shift/week reports including staff control and sales. • Take responsibility for restaurant business performance. • Execute plans for department sales, profit, and staff development. • Maintain high standards of quality control, hygiene, health, and safety. • Monitor stock levels and place orders as needed. • Assist in any area of the restaurant as required. Educational Level: Certificate / Diploma / Degree in Hospitality Education Language Proficiency: Fluent in English and Bahasa Malaysia Additional language is an added advantage. Skills: • Customer Service • People Management • Multi-Tasking • Sales Driven Experience: 3-4 years’ work experience in Restaurant/Hotel with proficiency in managing different levels of staff and cuisine.