CUSTOMER CARE CONSULTANT_IPTV

Job Highlights Fun Working Environment Job Description #BuildYourDreamWithUs If you are ambitious and aspire to grow in your career, you are the right candidate for this role. SRG provides you opportunities to make your dreams a reality and to unleash your full potential. What is your task on a daily basis: Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance Escalated complaints or requests via Service Requests & Trouble Tickets Cross-selling of all products and services including all upgrades for product & packages Spin-gating attempt for customers who request to downgrade their packs Achieve productivity standards and goals while maintaining the highest level of customer service Undertake any other duties as-and-when assigned by the Management . You will be accountable for meeting individual (KPIs) and team goals What we need : Minimum Qualification - Diploma with 1-year experience or SPM/O-Level with at least 2 years working experience in customer service. Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply Good command of spoken and written English, Bahasa Malaysia, Tamil & Mandarin Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused Customer service skills – Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills Stress tolerance and able to work under pressure Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 9 AM – 9 PM) Required to have own transportation arrangement Able to start immediately What you would enjoy as SRGian? Ability to earn high performance incentives Performance based environment which gives you an opportunity to outshine Constant support and extensive training to prepare you for your role and your career growth Be coached and mentored by the experts in the field Rigorous expansion which gives you great opportunity for career advancement Exposure & experience in a fast paced BPO Call Centre Industry Ability to sharpen and enhance your communication and negotiation skills Convenient & easy access to working location (KL Sentral) - accessible to all modes of public transport Fun and exciting work environment Engaging activities and recognition programs Medical claims, Employer’s EPF contribution and social security coverage