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HELPDESK (ALOR SETAR)

RM 1,500 - RM 1,999 / Per Mon

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Responsibilities Helpdesk Admin • Assisting incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations • To channel and escalate any unresolved issues/complains to the next level of support personnel • Performs the first level of problem determination with objective of resolving as many problem • Data entry to open case in Helpdesk and Escalation the cases to technical staff / ASP – (General/Project) • Managing & administrative warranty claim cases with Principal/Supplier.