Customer Service Officer (Mandarin Speaker)
RM 3,000 - RM 4,500 / Per Mon
Original
Simplified
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Provide accurate product and service information to customers.
- Resolve customer issues, complaints, and concerns efficiently.
- Maintain detailed and updated records of customer interactions.
- Follow communication guidelines and standard operating procedures.
- Work closely with other departments to address customer needs.
- Meet personal and team targets for service quality and efficiency.
- High school diploma or equivalent certificate
- Able speak in English and Mandarin
- Previous experience in customer service or call center environment.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment and handle high call volumes.
- Good problem-solving and conflict-resolution skills.
- Familiarity with customer service software and tools (e.g., CRM systems).
- Strong attention to detail and ability to multitask.
- Working hours: Monday to Friday (8AM – 5PM), Alternate Saturdays (8AM -12PM)
- Competitive Salary with performance-based incentives.
- Health and Wellness Benefits, including medical.
- Retirement Savings Plan with employer matching (e.g., EPF, SOCSO).
- Paid Time Off (PTO), including annual leave, sick leave, and public holidays.
- Career Development Opportunities, including training, workshops, and certifications.
- Team-Building Activities and company-sponsored social events.
- On-site Facilities, such as a break room, pantry, and recreational areas.
- Recognition Programs for top performers and employee achievements.
Similar Jobs
