Customer Service Specialist

RM 2,000 - RM 5,000 / Per Mon

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Respond to customer inquiries and messages on multiple platforms such as Facebook, Instagram, WhatsApp and WeChat.
Ensure communications are timely, accurate and professional and maintain good customer relationships.
Understand customer needs and provide appropriate solutions.
Handle customer complaints, inquiries and requests efficiently to ensure customer satisfaction.
Answer customer calls and provide excellent customer support services.
Process customer orders and manage transaction flow accurately and efficiently.
Provide high-quality after-sales service, quickly solve problems encountered by customers, and ensure customer satisfaction.
Collect customer feedback and data, identify trends and generate actionable insights.
Make recommendations to improve service quality and customer experience based on data analysis results.
Participate in new product development and provide customer-focused insights and recommendations.
Work closely with other departments to resolve customer issues and improve overall service quality.

Candidates must at least possess SPM
Proficient in Mandarin and English with working level understanding of Bahasa Malaysia.
Fresh graduates are welcome to apply
Ability to communicate effectively with customers with different language preferences.
Hard-working, responsible and passionate about the beauty industry, especially hair care and skin care products.
Possess excellent communication and interpersonal skills.
Have a positive service attitude, be customer-centric, and be committed to providing an excellent customer experience.