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MS CRM Dynamics L3 Support

RM 13,000 - RM 15,999 / Per Mon

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Domain: Customer Management Sub-Domain: L3 Support RFP Role: System Analyst Mandatory Skills: Proficiency in Oracle Experience in System Administration (SA) L3 Support experience Familiarity with CRM Platforms Platform/Product: Preferred: MS Dynamics Optional: Siebel or Salesforce Critical Requirements: Must-Have Skills: CRM experience, specifically in: Customer Service Requests, Leads Management, Customer 360 Ability to gather business requirements effectively Experience in reviewing Functional Specification Documents (FSD) written by vendors Experience in reviewing Technical Design Documents (TDD) written by vendors Strong ability to interact with multiple teams and stakeholders Ability to align specifications from various systems and interfaces (e.g., middleware, core systems, and CRM) Proficiency in JIRA for triaging, prioritizing, and assigning tasks to the appropriate teams