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Key Account Manager / Customer Service Manager
RM 8,000 - RM 10,000 / Per Mon
Original
Simplified
Job Overview:
The Key Account Manager/ CS Manager will be responsible for managing and optimizing logistics operations for key accounts, with a focus on import and export services. This role involves building strategic partnerships with clients, ensuring operational excellence, and overseeing all aspects of import/export logistics. The Key Account Manager will act as the primary point of contact for clients, aligning Quanterm’s logistics solutions with customer needs.
Key Responsibilities:
- Establish and maintain strong, long-term relationships with key clients in the import and export sector.
- Act as the primary liaison for all account-related logistics inquiries and issues.
- Gain a thorough understanding of clients’ import/export requirements to provide customized logistics solutions.
- Conduct regular business reviews with clients to assess satisfaction, identify growth opportunities, and ensure alignment with customer goals.
- Oversee the end-to-end import and export processes for key accounts, including documentation, customs compliance, transportation, and warehousing.
- Coordinate closely with internal teams (Sales, Operations, Customs, Customer Service) to ensure seamless service delivery.
- Manage third-party logistics (3PL) providers, carriers, and freight forwarders to optimize costs and service quality.
- Monitor shipping schedules, cargo movement, and timelines to ensure timely deliveries and resolve any logistics issues promptly.
- Ensure compliance with international trade regulations, including customs, tariff classification, import/export documentation, and local laws.
- Prepare, review, and maintain accurate records for all import/export transactions, including bills of lading, certificates of origin, and shipping manifests.
- Stay updated on regulatory changes and inform clients on how this impact their logistics operations.
- Develop and manage budgets for each key account, focusing on cost efficiency without compromising service quality.
- Track and report on key performance indicators (KPIs), such as on-time delivery, cost per shipment, and customer satisfaction metrics.
- Analyze data to assess account performance, identify improvement areas, and implement corrective actions as needed.
- Prepare regular performance reviews for clients, showcasing the value delivered and any areas for development.
- Develop and execute account plans to maximize growth within assigned accounts, focusing on client retention and service expansion.
- Identify opportunities to offer additional services or improve current processes based on clients’ evolving needs.
- Lead initiatives to improve quality and operational excellence in import/export logistics processes.
Requirements: -
- Must be posses at least in Diploma/Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field.
- Minimum 5+ years of experience in logistics, import/export, or freight forwarding, with a focus on key account management.
- Strong understanding of import and export processes, customs regulations, and documentation requirements.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work collaboratively across teams and manage complex projects.
- Proficiency in logistics management software and Microsoft Office Suite.
- Strong analytical skills with the ability to interpret data and make informed recommendations.
Job Types: Full-time, Permanent
Pay: RM8,000.00 - RM10,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Application Question(s):
- Notice Period
- Expected salary
Experience:
- Customer service: 5 years (Preferred)
- corporate client / key account: 5 years (Preferred)
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