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Key Account Manager / Customer Service Manager

RM 8,000 - RM 10,000 / Per Mon


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Job Overview:

The Key Account Manager/ CS Manager will be responsible for managing and optimizing logistics operations for key accounts, with a focus on import and export services. This role involves building strategic partnerships with clients, ensuring operational excellence, and overseeing all aspects of import/export logistics. The Key Account Manager will act as the primary point of contact for clients, aligning Quanterm’s logistics solutions with customer needs.

Key Responsibilities:

  • Establish and maintain strong, long-term relationships with key clients in the import and export sector.
  • Act as the primary liaison for all account-related logistics inquiries and issues.
  • Gain a thorough understanding of clients’ import/export requirements to provide customized logistics solutions.
  • Conduct regular business reviews with clients to assess satisfaction, identify growth opportunities, and ensure alignment with customer goals.
  • Oversee the end-to-end import and export processes for key accounts, including documentation, customs compliance, transportation, and warehousing.
  • Coordinate closely with internal teams (Sales, Operations, Customs, Customer Service) to ensure seamless service delivery.
  • Manage third-party logistics (3PL) providers, carriers, and freight forwarders to optimize costs and service quality.
  • Monitor shipping schedules, cargo movement, and timelines to ensure timely deliveries and resolve any logistics issues promptly.
  • Ensure compliance with international trade regulations, including customs, tariff classification, import/export documentation, and local laws.
  • Prepare, review, and maintain accurate records for all import/export transactions, including bills of lading, certificates of origin, and shipping manifests.
  • Stay updated on regulatory changes and inform clients on how this impact their logistics operations.
  • Develop and manage budgets for each key account, focusing on cost efficiency without compromising service quality.
  • Track and report on key performance indicators (KPIs), such as on-time delivery, cost per shipment, and customer satisfaction metrics.
  • Analyze data to assess account performance, identify improvement areas, and implement corrective actions as needed.
  • Prepare regular performance reviews for clients, showcasing the value delivered and any areas for development.
  • Develop and execute account plans to maximize growth within assigned accounts, focusing on client retention and service expansion.
  • Identify opportunities to offer additional services or improve current processes based on clients’ evolving needs.
  • Lead initiatives to improve quality and operational excellence in import/export logistics processes.

Requirements: -

  • Must be posses at least in Diploma/Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field.
  • Minimum 5+ years of experience in logistics, import/export, or freight forwarding, with a focus on key account management.
  • Strong understanding of import and export processes, customs regulations, and documentation requirements.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work collaboratively across teams and manage complex projects.
  • Proficiency in logistics management software and Microsoft Office Suite.
  • Strong analytical skills with the ability to interpret data and make informed recommendations.

Job Types: Full-time, Permanent

Pay: RM8,000.00 - RM10,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Notice Period
  • Expected salary

Experience:

  • Customer service: 5 years (Preferred)
  • corporate client / key account: 5 years (Preferred)