Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Service (Technical Helpdesk)

RM 3,000 - RM 3,500 / Per Mon

Apply on

MyFutureJobs
Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Requirements

  • Good communication skills
  • Preferably contact centre working experience background
  • Having a good command of the English due to project nature
  • University education or certificate preferably in IT or a related discipline
  • Good computer literacy (able to navigate, utilize computer)
  • Able to start immediately will be an added advantage.
  • Experience in handling P.O.S system will be added advantage
  • Training will be provided

Responsibility

  • Inbound 1st Level Technical Support
  • To analyze, create and resolve tickets (if applicable).
  • To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
  • Transform tickets created by E-Mail or Fax into the Ticket system.
  • Follow up on processing status (e. g. Engineer Time of Arrival)
  • Identified and escalated priority issues per client specifications
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Ensure high levels of customer satisfaction with individual call
  • Requires ability to multitask and handle diverse, complex issues

Benefits

Remunerations

  • RM 3000-RM3500* monthly (Basic) - Relevant working experienced
  • Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etc…)*
  • Training will be provided

Working hours

  • 24/ 7 Rotational shift basis with 8 working hour daily
  • Morning / Afternoon / Midnight shift
  • 5 work days / week (including Public Holiday)
  • 2 days off / week

Location

  • Plaza 33, No.1 Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor (Nearby Asia Jaya LRT - 10 minute walking distance)

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance
  • Work from home

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your Nationality?
  • What is your date of birth?
  • What is your salary expectation?
  • If you hired, what is your availability to join new company?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Call Center: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)
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