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Customer Service Assistant

RM 2,000 - RM 2,499 / Per Mon


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Job description • To liaise with carrier, custom and customers and relevant departments for tracking of shipments • Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period • Handle and resolve all customer complaints /inquiries via mail or phone in a timely • To coordinate internally and externally on the shipping arrangement and documentation preparation • Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP • Ensure individual job task is being fulfilled in term on delivery time and cargo safety • Any other ad hoc and administrative duties