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Customer Support & Operations Officer | 5-Day Work Week | Impactful Education Center (Singapore)

RM 6,000 - RM 9,000 / month

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Do you love helping others and being part of an organization that creates real impact?

Join our team in Singapore and play a vital role in ensuring the smooth operations of our education center, empowering students and their families through meaningful learning experiences.

About Us

We are a mission-driven social enterprise dedicated to sparking curiosity and nurturing lifelong learning. With a focus on Phonics and Math education, we create engaging and supportive environments for learners to thrive academically and personally. Our innovative teaching methods ensure that every student achieves success.

This role is managed by First Konnection, the authorized recruitment partner for this position.

Your Key Responsibilities

  • Manage inquiries about our Phonics and Math programs via in-person, phone, and online communication.
  • Maintain accurate student attendance and record-keeping systems.
  • Process school fees through digital payment systems.
  • Upload class photos and curriculum slides to the center’s online portal weekly.
  • Assist with the planning and execution of SkillsFuture training courses.
  • Ensure the center remains clean, welcoming, and organized for staff, students, and parents.

What You’ll Bring

  • A customer-focused, proactive mindset with strong interpersonal skills.
  • Exceptional communication abilities to engage effectively with parents, students, and team members.
  • Prior experience in customer service, especially in education, is an advantage.
  • Comfortable navigating digital tools and systems.
  • Ability to multitask and thrive in a dynamic, fast-paced environment.

Working Hours

  • Mondays & Tuesdays: 9:30 AM – 6:30 PM
  • Fridays: 9:45 AM – 6:45 PM
  • Saturdays & Sundays: 8:00 AM – 7:00 PM
  • Off Days: Wednesdays and Thursdays

Why Join Us?

  • Gain valuable experience working with a passionate and innovative organization.
  • Enjoy a supportive work culture where your contributions are valued and appreciated.

Apply Now!
Take the next step in your career by joining a social enterprise that truly makes a difference.
Applications are reviewed promptly – don’t miss this opportunity!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM9,000.00 per month

Benefits:

  • Professional development

Supplemental Pay:

  • 13th month salary

Application Question(s):

  • Okay to work on Saturdays AND Sundays: 8:00 AM – 7:00 PM?
  • Work Location: Bugis, Singapore. Is this okay for you?