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Job Title: Claims Executive
Business Unit: Ice Cream
Work Location: Malaysia
The Purpose of Role:
Drive integrated activities with the extended supply chain and customer teams, as well as through collaboration, both internally and externally, to ensure customer service requirements are understood and met.
Team Structure:
Reporting to: Customer Support Manager
Direct reports: Nil
Indirect reports: Nil
Key Responsibilities:
Perform daily order validations by working closely with Order Processing Hub
Accomplish adjustment/fulfilment of orders according to standard operation procedures and prioritizations guidelines.
Liaison between supply planners, warehouse and transport team, order processing hub, and external customers.
Escalates to Line Manager on matters related to customers issues.
Execute order to delivery process according to Unilever Global Financial Control Framenwork.
Act as gate keeper & implement strict adherence to processes & cut offs.
Key Stakeholders:
Internal: CD Team, Planners, Logistic Team, Shipping Team
External: 3PL, Customers
Travel:
No travel is required.
Essential Experience/Skill/Knowledge:
Diploma holder from a reputable education establishment.
1-year customer service work experience.
System knowledge in SAP and BW.
Fundamental working knowledge in Microsoft Office Application (Excel, Word, PowerPoint).
Desirable Experience/Skill/Knowledge:
Good analytical skills, negotiation skills and problem-solving skills.
Supply Chain customer service or logictics functions.
Objective and result oriented.
Passion to work and a strong team spirit.
How to Apply:
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.
About Unilever:
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, many Malaysian households use our products to feel good, look good and get more out of life-giving us a unique opportunity to build a brighter future.
Every individual here can bring their purpose to life through their work. Join us and you will be surrounded by inspiring leaders and supportive peers. Among them, you will channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we will work to help you become a better you.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
