Joining Bonus (5k) - Mandarin Customer Service (Delivery Service)
Salary undisclosed
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Job Responsibility
- To efficiently handle inbound call, email and live chat.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Fresh graduates are encouraged to apply.
- Welcome SPM/Diploma/Degree Graduate.
- Can speak and read in Mandarin & English.
- Previous working experience in customer service, or customer service related field is an added advantage but not essential.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Willing work in Rotational Shift.
- 5 Day Working Day.
- Annual leave and sick leave
- Training provided
- KWSP and SOCSO
- Provide shuttle bus
- Provided additional sign up bonus (RM5000).
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