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Joining Bonus (5k) - Mandarin Customer Service (Delivery Service)

Salary undisclosed

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Job Responsibility

  • To efficiently handle inbound call, email and live chat.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.

Job Requirements

  • Fresh graduates are encouraged to apply.
  • Welcome SPM/Diploma/Degree Graduate.
  • Can speak and read in Mandarin & English.
  • Previous working experience in customer service, or customer service related field is an added advantage but not essential.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Willing work in Rotational Shift.
  • 5 Day Working Day.

Job Benefits

  • Annual leave and sick leave
  • Training provided
  • KWSP and SOCSO
  • Provide shuttle bus
  • Provided additional sign up bonus (RM5000).
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