E-commerce Manager

Account Management • Oversee and optimize operations across key e-commerce platforms, including Lazada, Shopee, Tik Tok Shop, B2B channels, and emerging marketplaces • Develop and execute targeted sales and marketing strategies, including live-selling initiatives, to drive revenue and achieve sales targets • Build and maintain strong partnerships with e-commerce stakeholders, analyzing channel performance to recommend data-driven strategies that meet business objectives • Ensure exceptional customer experience by responding promptly to inquiries, managing order processes, and facilitating a seamless post-purchase journey • Identify and implement improvements in business processes, customer service, and sales techniques to enhance operational efficiency • Stay informed on market trends and competitor activities, providing insights to shape future sales strategies • Prepare detailed post-campaign sales reports, with actionable analysis to support continuous improvement • Evaluate promotion effectiveness and key metrics (e.g. conversion rates, traffic, order cancellations) to drive ongoing success