Shift Supervisor and Service Crew

LOCATION:

• Mid Valley City, KL

RESPONSIBILITIES:

• Setting goals for the work group, developing organizational capability, and modelling how work together.
• Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
• Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
• Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
• Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.
• Responsible to maintain good and profitable Cost of Goods, labor cost and controlling product damages according to guideline by Finance department.
• Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift.
• Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.
• Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
• Resolve sales and operations issues in an effective and timely manner.
• Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
• Maintains regular and consistent attendance and punctuality.

REQUIREMENTS:

• Holds a diploma in hotel management or its equivalent, with 1 year of experience in operations management in F&B, the food service industry, or retail.
• Fresh graduates with a diploma or bachelor's degree (such as F&B, culinary, food safety, hospitality, communication business administration, or its equivalent) can apply.
• Relentless focus on customer, understands what customer wants and how to deliver the experience
• Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
• Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
• Continuously seek opportunities to improve self and others.
• Lead with trust, commitment, coach and develop junior staff.
• Understands to drive overall business success and is accountable to prioritize and deliver quality results.
• Articulate and able to communicate effectively across all functions and levels.
• Demonstrate leadership in managing teams and sales/achievement driven.

Other

• Staff Meal
• 1% of sales incentive
• 14 days of annual leave
• Group insurance
• Outpatient medical claim
• PayD salary benefits

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,200.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Afternoon shift
• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay