Call Centre Telesales Trainer (Preferred experienced)

Requirements

• Minimum 2 years sales experience (sales experience in contact centre would add advantage)
• experience in training or mentoring within a sales environment would add advantage
• Ability to communicate with internal and external team members
• Strong written and verbal communication skills in English (mandarin language would add advantage
• Good interpersonal skills with the ability to build strong relationships
• Motivated and enthusiastic attitude towards sales and training.
• Good listening skills, with high levels of attention to detail
• Strong working knowledge of Microsoft office platforms
• Strong organizational and time management skills.
• Minimum Diploma holder

Responsibility

1. New Hire Training:

- Develop and deliver comprehensive training programs for new telesales representatives.

- Facilitate classroom training sessions, workshops, and on-the-job training.

2. Ongoing Training and Development:

- Identify training needs and skills gaps within the telesales team.

- Design and implement advanced training sessions and refreshers.

- Keep training materials up-to-date with the latest sales techniques, product information, and industry bestpractices.

3. Performance Improvement:

- Provide one-on-one coaching to improve individual and team performance- Develop training documentation, guides, and e-learning modules.

Benefits

• Remuneration package:

- Basic: RM3,000 – RM4,000

- KPI incentive: RM500
- Attendance allowance : RM 100

- Annual salary increment & performance bonus

• Medical & hospitalization benefits
• EPF, SOCSO and EIS covered
• Working hour:

- 10am – 7pm (Monday – Friday)

· External training will be provided and potential career progression opportunities

• Working location:

- Level 17, Menara Tokio Marine Life, No. 189, Jalan Tun Razak, 50400 Kuala Lumpur

Nearby Ampang Park LRT and MRT station (within 5-minute walking distance)

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM4,600.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Attendance bonus
• Performance bonus

Application Question(s):

• Are you Malaysian?
• How many years of experience do you have in telesales?
• How many years of experience do you have as trainer?
• What is your expected salary?
• If you are shortlisted, are you able to join us immediately?

Education:

• STM/STPM (Preferred)

Experience:

• Call Center: 2 years (Required)

Language:

• Mandarin (Preferred)