Customer Sucess Executive
Salary undisclosed
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Job Responsibilities: - Respond to incoming customers' calls, live chats, or emails. - Responsible for handling customers' enquiries and complaints professionally. - Understand the company's products and introduce to customers. - Conduct market research to identify selling possibilities and evaluate customer needs. - Handle accurate documentation and collect feedbacks / recommendations from customers. - Ensuring excellent service is delivered to customers. Job Requirements: - Possess at least a Diploma in any field. - At least 1 year of working experience in Customer Service or Finance related fields is preferred. - Must be proficient in either English or Mandarin. - Proficient in one of the languages (Burmese, Indonesian, Portuguese, Spanish, Japanese, Thai, Filipino or etc) is a MUST. - Experience in trading / investment / finance / forex will be an added advantage. - Willing to work flexibly and shift arrangements. - Spouse visa holder is preferred. Locals and foreign nationals with specific language proficiency are also welcome to apply.
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