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Jobs or company...

Customer Service Specialist (Mandarin Speaker) | Sg Listed Wellness Group | TRX

RM 3,000 - RM 5,000 / month

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Company Overview

A well-established SG listed Wellness group that is a strong player in its industry and has presence globally. They are looking bring on board an excellent Customer Service Specialist to support their team in Tun Razak Exchange.

Job Description

  • Specifying and building tools to improve the speed and quality of support.
  • Analyzing support workflows and making suggestions to improve efficiency and effectiveness.
  • Working closely with product teams to understand and give input into product changes relating to the customer service department.
  • Assisting with the design and rollout of new support channels and service offerings.
  • Managing schedules of team members according to customer demand.
  • Developing and maintaining standard operating procedures for common situations.
  • Preparing performance reports by collecting and analyzing data from the customer service functions.
  • Identifying and acting to remove obstacles to delivering consistently high levels of service.
  • Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget.
  • Supporting customer service teams through required changes.
  • Working closely with Operation Manager to help customer service deliver on their components of overall company goals and objectives.

Requirement to succeed

  • SPM
  • Diploma/Degree in Accounting
  • 1 year experience in related works

To Apply

If you are interested in this role, click 'apply now' to submit your resume (in MS Word format). Due to overwhelming responses, we will only be able to contact shortlisted candidates.

Job Ref: 2024008/008

Consultant: yeehuei lim

Registration No: 201901037350 (1346680-W)

EA Licence No: JTKSM 949A

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday
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