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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Executive (Contract)

Salary undisclosed

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

The Role & Responsibilities:

We’re looking for an enthusiastic Customer Service Executive with a friendly attitude, excellent communication skills, and a commitment to ensure user satisfaction. Join us & be part of a “Versa-tile”, and dynamic team.

Responsibilities:

Be familiar and up to date on Versa’s products to service customers on:

  • Products/features inquiries
  • Concerns regarding user onboarding
  • Queries by utilizing mathematical formulas & calculations to provide accurate explanation

Provide customer service support in daily communication with users via CRM tool (e.g. Zendesk), email, live chat, phone, WhatsApp:

  • Escalate user cases(tickets) to relevant PICs
  • Uphold Versa’s brand image and voice at all times

Ensure all data and information are in order & stored in confidential/safely

Monitor and adhere to customer service Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)

  • Update the FAQ (customer knowledge base) sections across all channels

Job Requirements

Candidates who:

  • Have minimum 1 year of Customer Service experience in a similar role
  • Are fresh graduates and able to work in a fast-paced environment

Proficient in:

  • Spoken and written English as well as Bahasa Malaysia
  • Financial matters (i.e: interest rates, calculation on rewards & transaction monitoring)
  • MS Office and/or Google Suite

Ability to:

  • Calmly and logically handle situations without emotional stress
  • Use related CRM tool (e.g Zendesk) would be helpful in this role
  • Converse in Mandarin would be a plus

Job Type: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

  • Professional development

Schedule:

  • Monday to Friday

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • English (Preferred)
  • Bahasa (Preferred)
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