Epicareer Might not Working Properly
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Customer Care

RM 3,000 - RM 3,499 / Per Mon

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The essential job duties: 1. Professionally handling incoming requests from customers and ensure issues are resolved both side 2. Efficiently gather customers information and fulfill customers need 3. Educate the customers on how applicable warranty can be claimed. 4. Conduct necessary testing, troubleshooting and repairing for the warranty items. 5. Troubleshoot customers issues. 6. Maintain and balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company. 7. Responsible for compiling customer records in and out. 8. Ability to work positively with a range of people with different ideas and perspectives. 9. Leadership and responsibility towards task.