Mall Operation Executive/Supervisor

Ultimate achievement - ensuring the overall operational efficiency, tenant satisfaction, customer experience, safety, and profitability of the mall. This role requires strong communication, management, and organizational skills. Below are the key job functions :- 1. Operations Management Oversee daily operations: Assist in managing the day-to-day functions of the mall, including coordinating with tenants, security, and other departments. Ensure maintenance: Monitor and assist with maintenance of the building, ensuring cleanliness, safety, and functionality of facilities. Vendor management: Coordinate with external vendors for services like cleaning, security, maintenance, and repairs. Mall layout and traffic flow: Optimize the layout and ensure smooth traffic flow for shoppers and tenants. 2. Tenant Relations Liaise with tenants: Act as the point of contact between the mall management and tenants to ensure smooth communication and resolve any issues that arise. Support tenant needs: Assist in addressing tenant concerns, such as lease inquiries, maintenance requests, and operational matters. Tenant onboarding: Help onboard new tenants and ensure they understand mall policies and procedures. 3. Customer Service & Experience Enhance customer experience: Work to improve the overall shopping experience for customers by ensuring the mall environment is welcoming, safe, and accessible. Customer feedback: Monitor customer satisfaction through feedback surveys, social media, and direct interactions, addressing any concerns promptly. Event coordination: Assist in organizing and managing promotional events, marketing activities, and seasonal events to attract customers. 4. Budgeting and Financial Oversight Budget management: Assist in managing the operational budget, including expenses related to maintenance, security, and other operational costs. 5. Compliance and Safety Health and safety compliance: Ensure that the mall adheres to all relevant safety, fire, and health regulations, conducting regular inspections and addressing any risks. Security management: Work with security teams to ensure a safe shopping environment for customers and staff, and handle emergencies or incidents when they occur. Emergency procedures: Assist in training mall staff and tenants on emergency protocols and safety measures. 6. Project Management Support renovation projects: Assist in coordinating mall renovations, upgrades, or construction projects with contractors and vendors. New initiatives: Help implement new operational initiatives aimed at improving efficiency and the customer experience. 7. Marketing and Promotions Collaborate on marketing efforts: Work with the marketing department to promote mall events, special offers, and promotions. Branding consistency: Ensure that the mall’s branding and promotional materials are consistently applied across the facility.