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Customer Service Executive | January Intake

Salary undisclosed

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Position: Customer Service Representative

Location: Ara Damansara, Petaling Jaya

Basic Salary: RM2000 (Gross up to RM3000)

Working Days: 5 days, 2 days off

Working Hours: 9 working hour including 1 hour break

Benefits:

  • KPI allowance
  • Night shift allowance
  • EPF & Socso provided
  • Training provided
  • Nearby with public transport
  • Quarterly performance review & Appreciation

Requirements:

  • Excellent communication and writing skills in English and Bahasa Malaysia.
  • Must have SPM or SKM Level 3 certificate
  • Able to work on rotational shifts.
  • Malaysian candidate

Job Description:

  • Attend and resolve customer/client questions or complaints via phone call, email, or live chat.
  • Regularly contacting customers to ensure their experience with a product or service is satisfactory.
  • Direct calls from customers to the appropriate department when necessary.
  • Ensure a positive attitude towards customers at all times.
  • Possess a strong understanding of the company's products.
  • Keep records of customer interactions.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Application Question(s):

  • Do you have SPM certificate? Pass or Failed?
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