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Jobs or company...
T

Customer Experience Associate - Automobile Industry ANZ

  • Full Time, onsite
  • Talreso Consultancy Advisory Sdn Bhd
  • Petaling Jaya, Malaysia
RM 3,785 - RM 3,785 / Per Mon

Apply on

Indeed MY

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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Job description

  • You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand.
  • You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions.
  • As well as responding to the customer you will also work closely with other service providers.

General profile

  • Attending to and coordinating the resolution of customer concerns through phone, mail, fax, email and internet-instigated enquiries.
  • Provide specialist technical support to the authorised dealer network through phone, mail, fax and email
  • Support the Supervisor/Operations Managers by providing regular reporting to track and monitor KPIs, designed to ensure customers consistently receive outstanding customer service.
  • Liaise with all levels of stakeholders including Dealers, Product Specialists, executives and direct customers in order to facilitate the resolution of complex issues.
  • Ability to work under pressure and flexible on working hours

Functional Knowledge

  • Has extensive customer service knowledge including customer profiling, call management and solutioning
  • Knowledge on vehicles is added value
  • Has passion n Automotive/cars

Language : Excellent English communication skills as they will be supporting the Australia & New Zealand market

Basic Salary : RM 3,785

Experience : Minimum 2 years of solid experience as CS in BPO supporting US/ANZ market

Shift : Earliest shift is at 3am/4am and last shift will be at 9am, operation shuts at 6pm

Working days : Monday – Sunday (TWO days off)

Work Arrangement : Work in the office

Onboarding date : 6th & 20th January 2025

Other benefits – KPI Bonus, Fixed Bonus, Medical Insurance, Dental / Optical claim, Shift allowance (subject to scheduled shift)

Job Types: Full-time, Permanent

Pay: From RM3,785.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Early shift
  • Night shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • Availability to start work on 6th January / 20th January 2025?

Experience:

  • Call Center: 2 years (Preferred)

Application Deadline: 12/16/2024
Expected Start Date: 01/06/2025

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